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TICKET: #1042
DATE: 2026-08-04 14:32:11
SUBMITTED BY: mark.henderson@acmecorp.internal
SUBJECT: Login portal returns 500 error after password reset
SCREENSHOT DESCRIPTION:
Browser: Chrome 126.0.6478.127
OS: Windows 11 Pro
URL at time of error: https://portal.acmecorp.internal/auth/login
ERROR OBSERVED:
After completing password reset via email link, redirected to login page.
Entering new credentials causes a 500 Internal Server Error.
Error appears after 3-4 seconds, not immediately.
CONSOLE OUTPUT:
Uncaught TypeError: Cannot read properties of undefined (reading 'token')
at AuthService.validate (auth.bundle.js:1:48291)
at LoginController.submit (login.bundle.js:1:12044)
STEPS TO REPRODUCE:
1. Request password reset from /forgot-password
2. Click reset link in email
3. Set new password and submit
4. Navigate to /login
5. Enter new credentials
6. Observe 500 error
ADDITIONAL NOTES:
Issue started after the v3.2.1 deployment on Aug 3.
Affects ~20% of users who reset passwords.